Frequently Asked Questions
Where can I find the ticket sales and access terms and conditions?
You can find all relevant information regarding ticket sales and access in the T&C section of our website at offsonar.co.
When and how will I receive my ticket QR code?
To prevent resale, the QR code used to access the festival will not appear until 24 hours before the event starts. Once your ticket is activated, you will no longer be able to transfer it. The QR code will appear on your screen, and you simply need to show it at the admissions area to collect your wristband.
Can I receive my ticket in paper or PDF format?
Yes, you can access the event with a PDF version of your ticket. However, we strongly recommend presenting your QR code in digital format directly from your mobile device for a smoother and faster entry process.
Who should I contact if I have an issue with my tickets?
Enterticket provides a dedicated FAQs section on their website where you can find answers to most questions related to ticket purchases or delivery.
If your issue is not resolved there, you can contact their support team through the chatbot available on the platform, where technical specialists will assist you in solving any problem related to your tickets.
If I can no longer attend the event, can I resell my ticket?
Ticket resale is not permitted.
Enterticket offers the option to change the ticket holder details so another person can attend in your place if you are unable to go. Please note that not being able to attend the event does not entitle you to a refund.
All OFFSónar events offer non attendance insurance during the purchase process. If you have a justified reason covered by the insurance policy, you may request a refund through the insurance provider according to their terms and conditions.
Can I transfer my ticket to a friend?
Yes. If you purchased a ticket for someone else and later wish to transfer it, you can do so through the Enterticket app.
If you need to modify any ticket details, you can do so through the following link, provided that the event organizer allows it. For any questions, click here.
If you need to completely change the details on your ticket, you will need to request a name change, as long as the event organizer permits it. This can be done easily through this link.
Please review the event’s Terms and Conditions, or click here to check the specific conditions for name changes.
Can I buy tickets at the box office on the day of the event?
If an event is sold out and officially announced as Sold Out, no tickets will be available at the box office. If tickets are still available, the same ticket types available online will also be sold at the box office.
What happens if I bought a ticket through another platform? How can I make sure it is valid?
We cannot guarantee the validity of any ticket that has not been purchased through Enterticket. If your ticket is not valid, you will not be granted access to the event.
I can’t find my ticket. Is it taking a long time to arrive? How can I receive it?
When you purchase a ticket, it is automatically sent to the email address provided during the checkout process. If you cannot find it, please try the following:
- Check your SPAM or junk folder, as our emails may sometimes be marked as unwanted mail.
- Make sure the purchase was completed successfully by checking “My Tickets” in your user account on Enterticket.
- You can enter your email address here to have the tickets resent.
- If they still do not appear, do not worry. Contact us through this contact form and we will assist you.
Once you complete your purchase, you also have the option to download your tickets immediately. We recommend doing so to keep them easily accessible. Please note that in some cases tickets may take up to 48 working hours to arrive.
I have purchased one type of ticket, but I would like to change it for another
Ticket type can be changed by paying the difference between the price already paid and the current price of the new ticket type you wish to purchase.
Ticket type changes are only permitted when requested between different ticket categories than the one originally purchased, for example, changing from an Early Access ticket to a General Admission ticket.
In such cases, the change will be made to a General Admission ticket at the current release available at the time of the request, and you will be required to pay any price difference.
You can manage the ticket type change through the following link.
Can I return my ticket or request a refund if I cannot attend?
No. As stated in our General Terms and Conditions of Ticket Sales and Access, we do not accept ticket returns or refund requests.
What are the opening hours of OFFSónar?
Thursday 18th of June: From 17:00 to 02:00h.
Friday 19th of June: From 17:00 to 02:00h.
Saturday 20 of June: From 17:00 to 02:00h.
Sunday 21 of June: From 16:00 to 00:00h.
Is there a latest entry time for the events?
Access to the event will not be permitted after 01:30.
When and where will I be able to find the OFFSónar schedule?
Set times for each artist will be published one week before the first OFFSónar event on both our website and social media channels. Relevant event information will also be sent to the ticket buyer’s email address.
Where can I find the venue map?
The week before the first OFFSónar event, we will publish the maps for each event on our social media channels @offsonar and on our website. Printed maps will also be available at key points throughout the Poble Espanyol venue.
Who should I contact in case of loss or theft?
At the end of each event, the organization collects any items found around the venue. These are taken to the access area and stored so they can be returned to their owner if claimed.
To check whether your belongings have been found, please contact us via social media @offsonar or send an email to info@offsonar.co.
What payment methods are accepted inside the event?
Accepted payment methods inside the venue are credit card and cash.
Are reusable cups available?
As part of our commitment to sustainability and environmental responsibility, a reusable cup policy has been implemented at the event. Reusable cups will be available to attendees for 1€. The cup can be returned at the end of each event.
Is there a cloakroom or lockers available?
There will be no cloakroom or lockers available to store personal belongings.
Can I enter OFFSónar with animals?
In general, animals are not permitted inside the venue.
What is the minimum age to attend OFFSónar?
Access is permitted only to +18.
Can I leave the event and re enter?
OFFSónar does not allow re entry. Temporary exit from the venue during the same event is not permitted. If you leave the venue, you will not be allowed to enter again.
If you have tickets for two or more different events on the same day, please note that you will not be able to leave one event and re enter if you decide to attend the other.
Are there accessibility measures for people with disabilities?
Yes. OFFSónar provides several adaptations for people with reduced mobility and other accessibility needs. To help us better understand your requirements, please complete the following form.
Can I bring my camera?
No. Bringing a digital camera to any OFFSónar event is strictly prohibited. To review the full list of prohibited items, please consult our General Terms and Conditions of Access.
Can I bring food and or drinks into the venue?
Yes. The venue will also provide free water points, as well as food and beverage stands offering a wide gastronomic selection designed to be part of the overall event experience.
Will there be special food options for coeliacs, vegetarians, vegans or gluten free diets?
Yes. In addition to omnivorous options, the gastronomic offer will include vegetarian, vegan and gluten free alternatives.